About
Narendra Kumar Gupta
Technical Delivery Manager · Gurugram (NCR), India
Technical Delivery Manager with 6+ years delivering B2B SaaS platforms powered by AI computer vision, IoT and real-time data.
Currently own end-to-end delivery of 2 enterprise SaaS products running across 185+ live client sites, managing an INR 5 Cr+ revenue portfolio. Led a major platform upgrade from RFID to AI-based recognition and damage detection.
Previously rolled out an enterprise-level SaaS platform to 25+ client sites with 40+ member cross-functional teams, and delivered 12+ SaaS, web and mobile products for clients.
Work with engineering as a peer on architecture, APIs and system integrations, and run Agile/Hybrid delivery, POCs, client requirement sign-off and go-live.
Clients include CWC · JSW · Adani · UCC Cement · Landmark CFS · DHL · JK Tyre · Haier
How I deliver
How I deliver
The six stages I follow on every project, from the first requirement to hypercare.
- PRODUCT LENS
Discover & define
Understand what the client needs and turn it into clear, signed-off requirements.
- FRD sign-off
- Success criteria
Plan
Pick Agile or Hybrid, then plan the team, budget and risks.
- WBS
- RAID log
- Capacity plan
Prove
Test it with a POC before rolling out to every site.
- POC criteria
- On-site validation
Execute
Run the sprints and work closely with engineering on architecture and APIs.
- Sprint reviews
- Stand-ups
Control
Check the cost, time and people impact of every change before approving it.
- Change control
- Escalations
Go-live & support
Roll out site by site, then support the client through hypercare and handover.
- UAT
- Hypercare
- SLA tracking
Skills
Skills and tools
Delivery management
- End-to-end SDLC & SaaS delivery
- Multi-site rollouts
- Agile (Scrum, Kanban)
- Hybrid (Agile + Waterfall)
- Sprint planning & reviews
- Release & go-live management
- POC management
- RAID / risk & dependency management
- Change control
- UAT & hypercare
Client & business
- Enterprise client management
- Requirement analysis & FRD sign-off
- Escalation & vendor management
- Revenue portfolio management
- Budgeting, CAPEX & OPEX
- Pre-sales demos & solutioning
Leadership & governance
- Cross-functional team leadership
- Resource & capacity planning
- Stakeholder management & reporting
- KPI & delivery metrics
- Process improvement
- SLA, SLO & delivery governance
AI & automation
- Computer vision (AI recognition, damage detection, AI counting)
- GenAI workflow automation (n8n, AssemblyAI, JIRA API)
- IoT integrations (RFID, BLE, RTK, cameras, sensors)
Technical fluency
- SaaS architecture
- APIs & webhooks
- System & ERP/SAP integrations
- SQL
- AWS
- Docker
- CI/CD
- RabbitMQ
- Kafka
Tools
- JIRA
- JIRA Automation
- Confluence
- Zoho Projects / Sprints / Flow
- MS Project
- Notion
- Figma
- Power BI
- Advanced Excel
- MS Teams
Learning
Certifications and education
Certifications
- PMP Exam Prep, 35 Contact Hours2025
- Microsoft Project Complete, 6 PDUs2026
- Jira & Confluence with Real-World Examples2026
- Complete Microsoft Advanced Excel2026
Education
B.Tech, Computer Science & Engineering
Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow
Contact
Let's talk
Based in Gurugram (NCR). Email works best.