Rolling out one enterprise SaaS platform to 25+ client sites

Context

FIRLO is an enterprise SaaS platform that automates vehicle movement, access control and weighment. It brings together RFID, cameras, weighbridges and the client’s ERP/SAP system.

What the sites were dealing with

Before FIRLO, most of the work at the gate and the weighbridge was manual:

• Gate entries and weighbridge readings were written by hand or kept in Excel.
• Trucks queued for a long time at the gate and at the weighbridge.
• Weights could be tampered with. The same truck could be weighed twice, or a reading could be edited.
• Nobody had a live view of which vehicles were inside the plant, or for how long.
• Weighment data was typed into SAP by hand, which caused delays and mistakes.

The challenge

Take one platform live across 25+ client sites, where every site combined hardware, software and back-office integration, with many teams and third-party vendors involved.

My role

As Project Manager at AMAZIN Automation Solutions, I owned the rollout end to end.

How we did it

• Pilot site first, then rolled out to the rest in batches.
• About 1.5 years from the pilot to the last site.
• 40+ people across development, DevOps, QA and IoT engineering, with 32 of them working on site.
• Ran a Hybrid delivery model (Agile + Waterfall).
• Kept the rollout on track with a site-readiness checklist, a rollout tracker and weekly client reviews.
• Checked every change request for cost, time and people impact before approving it, and supported CAPEX/OPEX planning.
• Trained end users, wrote adoption guides and handed each site over to the client’s operations team.

Outcome

• Time per truck cut from 10 minutes to 1 minute.
• Weight fraud stopped.
• No more manual SAP entry. Weighment data now reaches SAP without anyone typing it in.
• A live view of every vehicle inside the plant.
• Fewer staff needed, which cut resource costs.
• Grew from 1 pilot site to 25+ sites.